Privacy Policy

Urban Space Web Technologies Ltd (“EloDtx”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use the EloDtx platform, website, and APIs.

1. Data We Collect

• Account data — name, email address, company name, and billing information when you sign up or subscribe.
• Profile & behavioural data — compatibility profile dimensions generated through the EloDtx engine (138-dimension profiles).
• Usage data — API request logs, page views, feature interactions, and anonymised analytics.
• Proximity data — geohash-level location data (never precise GPS coordinates) when Safe Proximity features are enabled by the end-user.
• Technical data — device type, browser, IP address, and cookies strictly necessary for service delivery.

2. How We Use Your Data

• To provide and improve the EloDtx connection intelligence platform.
• To generate and refine compatibility scores and matching algorithms.
• To communicate service updates, security notices, and billing information.
• To comply with legal obligations and enforce our Terms of Service.
• To conduct anonymised, aggregated research to improve our AI models.

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the EU General Data Protection Regulation (GDPR) and the Mauritius Data Protection Act 2017:

• Contractual necessity — to deliver the services you have subscribed to.
• Legitimate interest — to improve the platform, prevent fraud, and ensure security.
• Consent — for optional features such as proximity matching and marketing communications.
• Legal obligation — where required by applicable law.

4. Data Sharing & Third Parties

We do not sell your personal data. We share data only with:

• Infrastructure providers (hosting, CDN, email delivery) under strict data processing agreements.
• Payment processors for billing purposes.
• Law enforcement or regulatory authorities when legally compelled.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Upon account deletion, personal data is purged within 30 days, except where retention is required by law (e.g., financial records for up to 7 years).

6. Data Security

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We conduct regular security audits and penetration testing. Access to personal data is limited to authorised personnel on a need-to-know basis.

7. International Transfers

EloDtx is operated from Mauritius and the United Kingdom. Where data is transferred outside the EEA, we rely on Standard Contractual Clauses (SCCs) or adequacy decisions to ensure an appropriate level of protection.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request erasure of your data (“right to be forgotten”).
• Restrict or object to certain processing activities.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time for consent-based processing.

To exercise any of these rights, contact us at privacy@elodtx.com.

9. Cookies

We use strictly necessary cookies to operate the platform. Analytics cookies are only set with your explicit consent. You can manage cookie preferences through your browser settings at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or an in-platform notice. Continued use of EloDtx after changes constitutes acceptance of the updated policy.

Contact

For privacy-related enquiries, contact our Data Protection Officer at privacy@elodtx.com or write to: